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Terms & Conditions

Last updated: July 2026

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1. About these terms

These Website Terms and Conditions explain the rules that apply when you visit or use ark-kits.co.uk, including when you submit a contact, enquiry, eligibility or purchase-request form.

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By using this website, you confirm that you accept these terms. If you do not agree to them, you should not use the website.

These terms relate to use of the website. Any quotation, order or supply of products may also be subject to separate terms provided to you before an order is accepted.

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2. Who operates this website

This website is operated by:

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Arcadia Pharma Ltd trading as Arcadia Medical
Company number: 08497840
Registered in England and Wales
Registered office: Unit 3 Felinfach, Fforestfach, Swansea, SA5 4HP

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Our correspondence address is:

Unit 3 Bell Court
Swansea West Business Park
Fforestfach
Swansea
SA5 4HP

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In these terms, references to “Arcadia”, “Arcadia Medical”, “ARK”, “we”, “our” or “us” mean Arcadia Pharma Ltd trading as Arcadia Medical.

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You can contact us at:

Email: info@arcadiamedical.co.uk
Telephone: +44 (0)1792 940270

Product quality, safety or recall enquiries should be sent to:

Email: quality@arcadiapharma.co.uk

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3. About the ARK website

The website provides information about ARK emergency-preparedness products and services for schools and other eligible organisations.

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The website is intended to:

  • explain the ARK service and available kit options;

  • provide general emergency-preparedness information;

  • allow schools and organisations to make enquiries;

  • help us assess whether an organisation may be eligible to obtain a particular kit;

  • allow prospective customers to request further information or a quotation; and

  • provide existing customers with relevant support information.

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The website is not intended to provide individual medical advice, diagnosis or treatment.

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4. Medical and emergency information

Information on this website is provided for general educational and emergency-preparedness purposes only.

It is not a substitute for:

  • professional medical advice;

  • advice from a pharmacist or other qualified healthcare professional;

  • appropriate first-aid or emergency-response training;

  • your organisation’s own emergency procedures;

  • the manufacturer’s instructions supplied with a medicine or medical device; or

  • instructions given by emergency services.

 

In a medical emergency, you should follow your organisation’s emergency procedures, contact the appropriate emergency services and follow the instructions provided with the relevant medicine or device.

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You should not delay seeking medical assistance because of information read on this website.

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5. Medicines and regulated products

Some ARK kits may contain, or be designed for the storage of, medicines and medical products that are subject to legal and regulatory controls.

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Information on this website is provided to explain the ARK service and support emergency preparedness. Nothing on the website constitutes an offer to sell or supply a prescription-only medicine to the general public.

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The availability and supply of any kit or product will be subject to:

  • applicable medicines and healthcare legislation;

  • relevant regulatory requirements;

  • the type of organisation making the request;

  • confirmation of eligibility;

  • any required occupational health or governance arrangements;

  • product availability; and

  • any additional checks reasonably required by Arcadia.

 

We may ask an organisation to provide further information or evidence before confirming whether a product can be supplied.

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6. Submitting an enquiry or eligibility form

Submitting a form through the website does not:

  • constitute an order;

  • create a contract between you and Arcadia;

  • guarantee that your organisation is eligible;

  • reserve any stock;

  • guarantee a particular price or delivery date; or

  • require Arcadia to accept or fulfil your request.

 

A contract will only be formed when Arcadia has expressly accepted an order in writing or issued another clear written confirmation that a contract has been formed.

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An automatic email confirming that we have received your form is an acknowledgement only. It does not mean that an order or application has been accepted.

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7. Information you provide

You must ensure that information submitted through the website is accurate, complete and not misleading.

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When submitting information on behalf of a school, company or other organisation, you confirm that:

  • you are authorised to make the enquiry;

  • you are authorised to provide the information submitted;

  • the information is accurate to the best of your knowledge; and

  • you will notify us if relevant information changes.

 

You must not knowingly submit false information or misrepresent your organisation’s eligibility, occupational health arrangements or intended use of a product.

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Please do not submit detailed medical information about an identifiable pupil, employee or other individual through a general website form unless we have specifically requested that information through an appropriate process.

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Our handling of personal information is explained in our Privacy & Cookies Policy.

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8. Quotations and orders

Any prices displayed on the website are indicative unless expressly stated otherwise.

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The final price, applicable VAT, delivery charges, product specification and delivery arrangements will be confirmed in the relevant quotation, order form or written communication.

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A quotation does not oblige Arcadia to supply a product and does not become a binding contract until the order has been accepted in writing.

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Unless a quotation states otherwise:

  • quotations are subject to product availability;

  • quotations may be subject to a stated expiry date;

  • delivery dates are estimates until formally confirmed;

  • products remain subject to applicable eligibility and regulatory requirements; and

  • additional delivery or service charges may apply where clearly communicated before an order is accepted.

 

Where separate terms are supplied with a quotation or order, those terms will apply to the relevant transaction. If there is a conflict between these Website Terms and specific written terms relating to an accepted order, the specific order terms will take priority for that transaction.

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9. Product information and availability

We take reasonable care to ensure that product descriptions and other information on the website are accurate when published.

However:

  • products, packaging and specifications may be updated;

  • colours may appear differently depending on your screen or device;

  • availability may change;

  • certain products may only be available to specific categories of organisation; and

  • website content may not always reflect an immediate product or regulatory update.

 

Images and illustrations are provided to help explain the products. You should refer to the final quotation, order confirmation and product documentation for the specification that applies to your order.

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We may update, withdraw or replace products or website information where reasonably necessary, including because of changes in availability, manufacturing, regulation, safety guidance or product specifications.

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10. Acceptable use of the website

You may use this website only for lawful purposes.

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You must not:

  • use the website fraudulently or unlawfully;

  • attempt to gain unauthorised access to the website, its servers or related systems;

  • introduce viruses, malicious code or other harmful material;

  • interfere with the website’s security or operation;

  • use automated tools to scrape or extract substantial amounts of website content without permission;

  • impersonate another person or organisation;

  • submit deliberately false or misleading information;

  • use the website to send unsolicited promotional material;

  • infringe our intellectual property rights or those of another person; or

  • use website content in a way that suggests an unauthorised association with or endorsement by Arcadia, ARK or one of our partners.

 

We may restrict or suspend access where we reasonably believe the website is being misused.

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11. Intellectual property

Unless stated otherwise, the website and its content are owned by or licensed to Arcadia.

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This includes:

  • written content;

  • photographs and illustrations;

  • graphics;

  • logos;

  • product names;

  • branding;

  • page designs;

  • videos;

  • downloadable materials; and

  • website software and functionality.

 

You may view and print reasonable extracts for your organisation’s internal, non-commercial use.

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You must not reproduce, republish, distribute, alter, sell, license or commercially exploit website content without our prior written permission, except where permitted by law.

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Nothing in these terms transfers ownership of any intellectual property rights to you.

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Third-party names, logos and materials remain the property of their respective owners. Their inclusion on the website does not grant you permission to use them.

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12. Links to other websites

The website may contain links to websites operated by third parties, including partners, training providers, charities, public authorities and other relevant organisations.

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These links are provided for information and convenience only.

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We do not control third-party websites and are not responsible for:

  • their availability;

  • their content;

  • their privacy or cookie practices;

  • products or services they provide; or

  • any loss or damage resulting from their use.

 

A link does not necessarily mean that Arcadia endorses every statement, product or service on the linked website.

 

You should review the terms and privacy information of any third-party website you visit.

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13. Website availability and security

We aim to keep the website available and operating correctly, but we do not guarantee that it will always be available, uninterrupted or free from errors.

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We may suspend, withdraw, restrict or change all or part of the website where reasonably necessary, including for:

  • maintenance;

  • security;

  • technical updates;

  • changes to our services;

  • legal or regulatory reasons; or

  • circumstances outside our reasonable control.

 

We take reasonable measures to protect the website, but we cannot guarantee that it will be completely secure or free from viruses or other harmful material.

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You are responsible for using appropriate security, browser and antivirus protections on your own systems.

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14. Our responsibility to you

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation; or

  • any other liability that cannot legally be excluded or limited.

 

These Website Terms relate to the use of a website provided primarily for information and enquiries.

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Subject to the paragraph above, we are not responsible for loss or damage arising solely from:

  • reliance on general website information instead of obtaining appropriate professional advice;

  • failure to follow product instructions, training or emergency procedures;

  • unauthorised or unlawful use of a product;

  • temporary website unavailability;

  • third-party websites or services;

  • viruses or harmful material introduced by a third party; or

  • events outside our reasonable control.

 

Where you use the website for business purposes, we will not be responsible for indirect or consequential business losses arising solely from use or inability to use the website, including loss of profit, revenue, opportunity, anticipated savings or goodwill.

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This section does not exclude or limit any responsibility Arcadia may have under a separate contract for products or services supplied to you. It also does not affect any legal rights that cannot be excluded.

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15. Privacy and cookies

Our Privacy & Cookies Policy explains:

  • what personal information we collect;

  • why we use it;

  • how Wix and other providers may process information;

  • how long information is retained;

  • the cookies and similar technologies used on the website; and

  • your data-protection rights.

 

By using the website, you acknowledge that personal information will be handled as described in that policy.

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Optional cookies will only be used in accordance with the choices you make through our cookie banner or cookie settings.

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16. Changes to these terms

We may update these Website Terms and Conditions to reflect changes to:

  • the website;

  • our products or services;

  • applicable laws or regulations;

  • our business operations; or

  • the technology we use.

 

The latest version will be published on this page with the date it was last updated.

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Changes will apply from the date they are published. They will not retrospectively change the terms of an order that has already been accepted unless the parties agree otherwise or a change is required by law.

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17. If part of these terms is invalid

If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

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A court or other competent authority may modify the affected provision only to the minimum extent necessary to make it lawful and enforceable.

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18. No waiver

If we do not immediately enforce a provision of these terms, this does not mean that we have waived our right to enforce it later.

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19. Third-party rights

These terms are between you and Arcadia.

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Unless expressly stated otherwise, no other person has a right to enforce them.

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20. Governing law

These terms and any dispute relating to the website are governed by the laws of England and Wales.

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The courts of England and Wales will have jurisdiction, except where applicable law gives an individual consumer the right to bring proceedings in another part of the United Kingdom in which they live.

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21. Contact us

Questions about these terms or the website can be sent to:

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Arcadia Medical
Unit 3 Bell Court
Swansea West Business Park
Fforestfach
Swansea
SA5 4HP

Email: info@arcadiamedical.co.uk
Telephone: +44 (0)1792 940270

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